How To Return
If you change your mind, you can return your items to us, provided:
- items must be returned within 14 days of delivery
- items must be unworn and unwashed
- grooming products, pierced jewellery, underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons
- shoes must be tried on indoors and must not show any signs on wear
- items must not have makeup stains
- items must be returned at the customer’s expense
*Create you own items are non-refundable*
Please obtain proof of postage just in case your order is lost on its way back to virgoseven.com. failure to do so may result in us not being able to process your return.
we reserve the right not to refund you if you return items to us outside the terms of our returns policy.
Please note delivery charge is not refunded.
If you would like to make a return please fill out the returns form here.
Your Right to Cancel
if you’re a customer in the european union, you have the right to cancel your contract within 14 days from when you receive your order. this doesn’t apply to items that have been worn or used, pierced jewellery, underwear, or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.
to exercise the right to cancel, you must inform virgoseven.com of your decision to cancel the contract by emailing us at email@example.com detailing your name, address and order number and that you wish to cancel your contract. you must do this within 14 days of receipt of your order.
you must then return the items to us.
returning the items to:
150 Dominion Road
we’ll refund the full price you paid for the items and part of the delivery charges that you paid, up to an amount equivalent to the cost of 'standard delivery'. the refund will be made to you using the same method of payment as you used for the original transaction.
Please note that you are responsible for the cost of returning your item to us and that if you use our returns methods the cost of returning the item will be deducted from your refund.